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Report · 2022–23

Digital service delivery

Tabled August 16, 2023 · Standing Committee on Government Agencies

1. Fully implementedRecommendation 1 · Ministry of the Environment · Governance and oversight

   Strengthen governance and oversight for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

2. Not implementedRecommendation 2 · Ministry of Transportation · Procurement and contract management

   Strengthen procurement and contract management for digital service delivery.

   Organization's response: Not started because of competing priorities. Planning begins next fiscal year.

   Assessed June 30, 2026

3. Partially implementedRecommendation 3 · Ministry of the Environment · Strategic and operational planning

   Strengthen strategic and operational planning for digital service delivery.

   Organization's response: Work is under way. A revised framework is drafted and due for approval next quarter.

   Assessed June 30, 2026

4. Fully implementedRecommendation 4 · Ministry of Transportation · Service delivery

   Strengthen service delivery for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

5. Fully implementedRecommendation 5 · Ministry of the Environment · Regulatory oversight

   Strengthen regulatory oversight for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

6. Fully implementedRecommendation 6 · Ministry of Transportation · Information systems and data

   Strengthen information systems and data for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

7. Fully implementedRecommendation 7 · Ministry of Transportation · Strategic and operational planning

   Strengthen strategic and operational planning for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

8. Fully implementedRecommendation 8 · Ministry of the Environment · Strategic and operational planning

   Strengthen strategic and operational planning for digital service delivery.

   Organization's response: Action completed. New procedures were adopted and are reviewed annually.

   Assessed June 30, 2026

9. Partially implementedRecommendation 9 · Ministry of the Environment · Reviews and evaluations

   Strengthen reviews and evaluations for digital service delivery.

   Organization's response: Work is under way. A revised framework is drafted and due for approval next quarter.

   Assessed June 30, 2026

10. Fully implementedRecommendation 10 · Ministry of Transportation · Regulatory oversight

    Strengthen regulatory oversight for digital service delivery.

    Organization's response: Action completed. New procedures were adopted and are reviewed annually.

    Assessed June 30, 2026

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